RMM software provides real-time visibility into the status of devices, including metrics like CPU usage, memory consumption, disk space, and network performance.

Help desk is a resource that provides information and support to users, typically for technical issues, product inquiries, or service requests. It acts as a central point of contact for troubleshooting problems, answering questions, and guiding users through solutions. 

Cybersecurity protection is the process of defending computer systems, networks, and data from cyber threats. It involves a combination of technical and non-technical measures to prevent, detect, and respond to cyberattacks.  

Cloud backup is the process of copying and storing data on remote servers accessible over the internet, providing a secure and reliable way to protect against data loss. It acts as an "insurance policy" for your data, ensuring quick recovery from various scenarios like accidental deletions, hardware failures, or cyberattacks.